FAQ

How do I install and configure FreshEngage?
First find the FreshEngage app on the Freshdesk marketplace, then install the App. While installing App, the subscriber will need to provide a Freshdesk API...
Wed, 6 Nov, 2019 at 12:44 PM
How to create and train your own Machine Learning model to tag, classify, categorize and assign Freshdesk tickets
In FreshEngage version 4.0, subscribers can set up their own Machine Learning model to automatically tag, classify, categorize and assign freshdesk tickets ...
Wed, 6 Nov, 2019 at 1:23 PM
How to setup freshengage and configure freshdesk for the app to work correctly?
Register Callback Webhooks This Webhooks will needed to push the  “Ticket Status change” and “New Reply Added” events from Freshdesk to FreshEngage Back...
Fri, 12 Jul, 2019 at 2:33 PM